COVID-19

TEMPORARY CHANGES TO CONDITIONS OF USE

Please read below for some changes to our standard conditions of use following guidance and procedures from the ABC (Association of British Climbing Walls) in conjunction with UKActive, based on the government guidance on reopening the leisure sector.  All aspects of this are subject to change.  Certain services/options are currently suspended – we’re working on getting these back up and running as soon as possible; apologies if this impacts you but it’ll be due to complexity of these options not meshing well with our existing systems, or us simply having insufficient time to introduce appropriate controls required by our risk assessments which are required to reduce the risk to our staff and customers.

KEY CHANGES FROM 17TH MAY

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SUSPENDED SERVICES

We have a number of temporarily suspended services; we will start these again as soon as we feel it is appropriate and we have the capacity to do so:

  • Coached sessions - reduced offerings

    • No adult group sessions including groups inductions (U18 groups and adult 1:1s are allowed)

    • No birthday parties until as the function room is unavailable due to social distancing restrictions

  • Mini Works Supervisory Inductions (required for registration of adult Non-Climbers)

  • External coaching

    • Single household coaching allowed, but please contact us first so we can confirm that you are considering measures to makes sessions COVID-secure

    • Group coaching currently not allowed due to centre capacity limits

  • ‘Family ticket’ entry prices

  • 'Normal' cafe service with seating - hot drinks are take away only

  • Super Off-Peak Entry prices (from 10/08/2020 on-wards)

  • Supervision of Novices outside your household / support bubble

  • Borrowing chalk bags

  • Pad hire

  • Therapy room bookings

  • Changing rooms - please arrive in your climbing clothes

  • GB Team free entry

  • Cash at the Mini Works - card payments only

CAPACITY MANAGEMENT

  • Entry to climbers / supervisors only; no spectators

  • Each building has a separate limited capacity


The Climbing Works – Max 95 climbers

  • Standard entry up to capacity on a first come first served basis (capacity listed on front page of our website so you can check before travelling – try to come off-peak if you can)

    • Recommended session time: 2 hours

      • Due to our limited capacity please try to keep your session time to a minimum, including leaving promptly when you’ve finished; with our currently much reduced capacity longer sessions will impact others’ ability to climb. Remember to inform staff as you leave so we can open up more capacity for other customers

      • If having a drink towards the end of your session please get a take away to help us manage capacity

      • A paid session is a single entry – you cannot sign out and then come back in later

      • Full members - please try to limit yourself to 2 sessions a week at our busiest times (arriving midweek 16:00 to 20:00, and weekends 11:00 to 

  • As you leave please scan your bar code at the quick check out or give your name to reception staff as you leave so we can check you out


Unit E – Max 40 (max 6 in the gym)

  • Opening Hours: ​Midweek 17:00-22:00 and Weekends 10:00-20:00

  • Sign in at main reception as normal, then inform staff when you want to go to unit E so we can update our headcounts for each area

  • If you want to climb in the main centre after this you’ll need to queue (if required) at reception again so we can update the main centre capacity (it might be best to finish your session over there!)

  • Return to main reception to sign out as you leave (queuing not required for sign out)

The Mini Works – Max 40 customers (includes supervising adults)

  • 1 hour 45 minute time slots, pre booked online. Supervising adults must book in too & Novices must be supervised by the adult named on the booking as per the standard conditions of use.

  • Drop ins allowed, but check in is much quicker with pre booking.  If no-one is pre booked for the last session (18:00-19:45 midweek, 15:45-17:15 weekends) we may close early, so entry is not guaranteed for drop ins after 18:45 midweek or 16:15 weekends.

  • No family ticket option

  • Card payments only at Mini Works

  • Temporary pricing changes under 18 Novice Weekend £6.50, Midweek £5.50, U18 shoe hire £1

Shop – 1 customer at a time

  • Ask staff if you want to enter the shop and you must wear a face covering (if able to do so) and sanitise your hands first

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