News - January 2021
We’d like to take this opportunity to thank you, our wonderful customers, for your continued patience and support over what have been an exceptionally difficult time.
From September 2nd we have revised COVID restrictions.
We encourage and support customers to wear masks around the centre but it is not compulsory anymore to wear them.
The reception team will not obliged to wear a mask anymore but the screen will still be in place around the reception area.
Coaches will still have to wear masks on coached sessions as well as groups with participants aged 9 and above
With the removal of the very specific capacities from government guidance we will be cautiously increasing our centre capacities by 10%
The Climbing Works – 105 to 116 (sign out still required)
The Mini Works – 45 to 50 (slot bookings)
Unit E – 45 to 50
The government guidance from 19th July means that there are no legal limits on indoor group size, but we still strongly encourage you to socially distance (2m where possible!) from people you don’t have frequent contact with anyway.
It is important that you continue to respect the space of anyone you have not mutually agreed that you are happy to be closer to or do not know.
We will continue to manage these risks and monitor them closely. In the event of significant new evidence and government announcements we will revise these new policies and not hesitate to put restrictions back in place.
The Climbing Works Team
Wall closure due to COVID 19 (Coronavirus) from 22:00 on Wednesday 04/01/2021
Sadly we are having to announce a 3rd temporary wall closure due to a 3rd lockdown starting on Tuesday 5th January.
As in the previous lockdown it is our social responsibility to close now and remain shut as long as advised to do so by the Government. We are optimistic that we will be able to reopen on the 2nd of December, but judging by the reliability of previous government announcements it may be later than this. Please stay tuned to our website / social media for updates on when we might re-open.
Any members with a pre-paid membership or pre-paid entries – all pre-paid memberships will be paused from the closure date until your first visit after reopening - further details about memberships including those paid by standing order or recurring card payment can be found in the FAQ below.
In the meanwhile, please look after yourselves and anybody who needs help. Be kind to one another, don’t panic buy useless stuff, be considerate, and we’ll see you all on the other side!
Graeme, Percy, Sam & the rest of the Climbing Works Team
FAQs & options to help support us
What happens with my pre-paid membership?
As previously stated we're freezing all pre-paid memberships until we are advised we can safely reopen.
I have a pre-paid membership; what can I do to help?
Thanks for your support! Either you can let us know you don't want to pause, which will be helpful for our cash flow when we are able to reopen, or you could buy something from our online shop.
How do I pause my monthly membership payments?
We understand that this time is difficult for everyone. If you are paying by standing order so you need to understand that YOU need to pause the payments with you bank; we can't do it for you! Please drop us an email to email@example.com to confirm that you are doing this and include your name and DoB so we can link it to your account.
How do I continue to pay my membership?
If you are in a sufficiently stable financial position to do so and would like to continue your standing order even though you can't climb then that would be greatly appreciated. You have set up a standing order with you bank, so you don't need to do anything for it to continue. It is, however, important that you understand that at this time we do not know when (and therefore if) we will be able to reopen. Please drop us an email to firstname.lastname@example.org to confirm that you are doing this and include your name and DoB so we can link it to your account.
I don't think I can afford / justify the full monthly amount while you are closed but I still want to support you; what can I do?
Thanks for your support! If you want to keep up regular payments at a lower amount then you just need to adjust your standing order with the bank. It is, however, important that you understand that at this time we do not know when (and therefore if) we will be able to reopen. Please drop us an email to email@example.com to confirm that you are doing this and include your name and DoB so we can link it to your account.
How else can I support the centre?
For anyone else who would like to support us in some way you can find options for pre-paid membership, entries and gift voucher here. We'll be adding some of our commonly sold shop stock such as shoes & chalk online in the next few days which will get dispatched weekly on Mondays. We'll also run an offer with 15% off online Benky Grip Wash orders, aimed at other walls who are getting on with maintenance while they are still closed to the public.
Can I hire pads to climb outside?
Unfortunately we won't be offering pad hire as we'll be furloughed which complicates collection and return.
- The Climbing Works and the Mini Works