COVID

We re-opened on Saturday 25th July!

Please read below for some changes to our standard conditions of use following guidance and procedures from the ABC (Association of British Climbing Walls) in conjunction with UKActive, based on the government guidance on reopening the leisure sector.  All aspects of this are subject to change.  Certain services/options are currently suspended – we’re working on getting these back up and running as soon as possible; apologies if this impacts you but it’ll be due to complexity of these options not meshing well with our existing systems, or us simply having insufficient time to introduce appropriate controls required by our risk assessments which are required to reduce the risk to our staff and customers.

Please read it so you know what to expect and we look forward to seeing you back soon!

 

Face Coverings Update from 13/10/20

Face coverings must now be worn while you are on the mats in between climbs / training sets, this is for the safety of all of our customers and is in line with emerging industry practices, and further necessitated by Sheffield heightened alert level.

At this time face coverings are mandatory at all times in the centre with the following exceptions:

  • While climbing / training in the matted climbing / gym areas (but please wear one if you can)
    • Coverings must be worn while at rest (i.e. between climbs) and at all times while supervising / coaching on the mats
  • Eating or drinking
    • You must be sat at a table or bench to do so.
  • You are exempt from wearing a face covering
    • E.g. Under 11s or medical reasons. Full list on gov.uk here, along with further info about face coverings.

While you do not have to wear face coverings while actually climbing this is strongly encouraged as it means you are not putting them on and off repeatedly, which best practice guidance suggests should be kept to a minimum and done with clean, santised hands to reduce the risk of contamination.
 

Sheffield Tier 2 Lockdown from 14/10/20 & Tier 3 from 24/10/20

As of 24/10/20 Sheffield’s COVID-19 Alert Level is classified as Very High (or Tier 3).

The new restrictions change the existing the Rule of 6 which applies to Medium COVID Alert Level areas and state: “you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place”.  The intention is to reduce the rate of community transmission so that Sheffield can move back down to Medium Alert Level, at which point things get slightly less disruptive for everyone, so to help contribute to this:

Please do not climb with people outside of your household or support bubble while at The Climbing Works.

If supervising Novices (inexperienced over 14s, or any under 14s) you must be from the same household or support bubble.

We’d very much like to continue to stay open so that you can keep climbing here, as having to close again at this point in time without a substantial and unlikely government bailout would be catastrophic and we’d sorely miss seeing people enjoying their time climbing here.  For us to stay open we need your help; once you have signed in to the centre, we’ll need you, our centre users, to take personal responsibility for who you are climbing with and ensure that you are adhering to government rules and maintain good social distancing practices from those outside your household or support bubble.

Government Exemptions
These are the main exemptions that we believe apply based on government guidance from here:

  • Organised youth, disability or elite sport, and people who are working (e.g. coaches)
    • This means our regular internal U18 sessions and sessions for individuals or family groups can continue
    • This also applies to external coaches, but you must supply a risk assessment in advance

 

Cafe  - eating and drinking

Due to new government guidance food and drink must now be consumed while sat down (otherwise you need to be wearing a mask).  After purchasing food or drinks please move away from the reception area to sit down and eat or drink.  We now have a reduced number of tables available for this.  Please wipe them down when you are finished, dispose of any litter and return mugs to reception for cleaning.

 

 


 

 

COVID symptoms

If you or anyone you have close contact with have any symptoms of COVID-19 please do not come climbing!  Follow government advice on isolation and social distance until government guidelines say you are safe to resume normal activity.

 

Main centre occupancy:

Suspended services

We have a number of temporarily suspended services; we will start these again as soon as we feel it is appropriate and we have the capacity to do so:

  • Coached sessions - reduced offerings
    • private (1:1 / 1:2) adult inductions are back, group inductions coming soon
    • gradually re-introducing regular group sessions starting with existing attendees of 9+ kids clubs and more advanced sessions
  • Mini Works Supervisory Inductions
  • External coaching
    • 1:1 / 1:2 coaching allowed, but please contact us first so we can confirm that you are considering measures to makes sessions COVID-secure
    • Group coaching currently not allowed due to centre capacity limits
  • ‘Family ticket’ entry prices
  • Super Off-Peak Entry prices (from 10/08/2020 on-wards)
  • No under 5s (Booking system updated to include Under 5s on a 1:1 supervision ratio on 28/7/2020)
  • New registrations (welcomed since 5th August)
    • (including Adult / Under 18 Novice ‘guests’)
  • Supervision of Novices outside your household / support bubble
  • Borrowing chalk bags
  • Pad hire
  • Therapy room bookings
  • Changing rooms - please arrive in your climbing clothes
  • Unit E Gym  (back open from 24/10/20 - max 4 people)
  • GB Team free entry
  • Cash at the Mini Works
    • (currently card only with online pre-booking & 50p contactless minimum)

 

Capacity management

  • Entry to climbers / supervisors only; no spectators
  • Each building has a separate limited capacity
  • Climbing Works – Max 95 climbers
    • Standard entry up to capacity on a first come first served basis (capacity listed on front page of our website so you can check before travelling – try to come off-peak if you can)
    • As you leave please scan your bar code at the quick check out or give your name to reception staff as you leave so we can check you out
  • Unit E – Max 40 climbing & 4 in gym
    • New Opening Hours
      • ​Midweek 17:00 to 22:00
      • Weekends 10:00 to 20:00
    • Sign in at main reception as normal, then inform staff when you want to go to unit E so we can update our headcounts for each area
      • If you want to climb in the main centre after this you’ll need to queue (if required) at reception again so we can update the main centre capacity (it might be best to finish your session over there!)
    • Return to main reception to sign out as you leave (queuing not required for sign out)
    • Gym currently closed pending further ventilation measures
  • Mini Works – Max 40 customers (includes supervising adults)
    • 1 hour 45 minute time slots, pre booked online. Supervising adults must book in too & Novices must be supervised by the adult named on the booking as per the standard conditions of use.
    • Drop ins allowed, but check in is much quicker with pre booking.  If no-one is pre booked for the last session (18:00-19:45 midweek, 15:45-17:15 weekends) we may close early, so entry is not guaranteed for drop ins after 18:45 midweek or 16:15 weekends.
    • No family ticket option
    • Card payments only at Mini Works
    • Temporary pricing changes under 18 Novice Weekend £6.50, Midweek £5.50, U18 shoe hire £1
  • Shop – 1 customer at a time
    • Ask staff if you want to enter the shop and you must wear a face covering (if able to do so) and sanitise your hands first
  • Recommended session time: 2 hours
    • Due to our limited capacity please try to keep your session time to a minimum, including leaving promptly when you’ve finished; with our currently much reduced capacity longer sessions will impact others’ ability to climb. Remember to inform staff as you leave so we can open up more capacity for other customers
    • If having a drink towards the end of your session please get a take away to help us manage capacity
    • A paid session is a single entry – you cannot sign out and then come back in later
    • Full members - please try to limit yourself to 2 sessions a week at our busiest times (arriving midweek 16:00 to 20:00, and weekends 11:00 to 

 

Social Distancing

  • You must maintain a 2m distance from other centre users outside your own household (or household bubble where applicable) at all times
    • If you are concerned that another centre user keeps entering your space please inform a member of staff so they can have a polite word to reiterate social distancing etiquette
    • If an area of the wall is busy, please head to quieter area & come back to it when there is more space
  • Adhere to signage around the centres, including distance markers at queuing areas and room capacity notices
  • Receptions have safety screen to protect our staff – please don’t try to circumvent them
  • Café seating is extremely limited in both centres
  • Rule of 6
    • You must follow the government's rule of 6 while using the centre.  Do not arrange to climb in large groups, or 'merge groups' when you are climbing socially.
    • The rule of 6 does not apply to instructed groups under the age of 18, but does apply to instructed sessions for over 18's. In either case coaches / instructors do not count towards the numbers as they are working.

 

Hygiene measures

  • Hand hygiene – sanitise or wash your hands:
    • On arrival and leaving the centre
    • Before & after eating or drinking
    • Periodically through-out your session
    • Liquid chalk might help, but isn’t a substitute for hand sanitiser or soap
  • Face coverings:
    • Must be worn at all times in the centre unless:
      • Climbing in the matted climbing areas
        • If you are just supervising novices you should wear a covering
      • Training in the matted training areas
      • Eating or drinking (you must be sat at a table or bench to do so)
      • You are exempt from wearing a face covering
        • List on gov.uk here
  • Please try to use contactless card payments
  • Arrive in your climbing clothes and store your belongings in a locker / cubby hole
  • Bring your own water bottle (the water fountain will be out of use)
  • Clean signed training equipment before and after use with provided alcohol wipes
  • Shop stock and hire items that are returned or tried on will be quarantined for 48 hours or sanitised as appropriate
  • Dispose of all waste in the provided bins yourself & return used cups to the collection points at reception
  • We have conducted a thorough clean of all 3 centres prior to reopening
  • We have scheduled regular cleaning of high contact areas throughout the day
  • We have also brought our out of hours cleaning in house to give us a greater degree of control and care over this
  • Our centres are well ventilated with numerous windows, and a large extraction system in the main (busiest) centre. Please do not close them!

 

Track and trace

  • As a leisure business we may be required to share occupant details with the government’s track and trace network in the event of confirmed cases of COVID-19 on our premises
  • This is a legal requirement for us as a business and as such does not require your consent under GDPR (our privacy policy which registering customers agree to includes sharing of data where we are legally required to do so)
  • If you are uncomfortable with the idea of your data being shared with track and trace then please do not visit the centre at this time