COVID

COVID symptoms

If you or anyone you have close contact with have any symptoms of COVID-19 do not come climbing!  Follow government advice on isolation and social distance until government guidelines say you are safe to resume normal activity.

 


 

Temporary changes to conditions of use

Please read below for some changes to our standard conditions of use following guidance and procedures from the ABC (Association of British Climbing Walls) in conjunction with UKActive, based on the government guidance on reopening the leisure sector.  All aspects of this are subject to change.  Certain services/options are currently suspended – we’re working on getting these back up and running as soon as possible; apologies if this impacts you but it’ll be due to complexity of these options not meshing well with our existing systems, or us simply having insufficient time to introduce appropriate controls required by our risk assessments which are required to reduce the risk to our staff and customers.

Please read it so you know what to expect and we look forward to seeing you back soon!

 


Changes from 28/11/22

As before, if you or anyone you have close contact with have any symptoms of COVID-19 do not come climbing!

Face Coverings
At this time face coverings are recommended in the centre especially.

 

Capacity management

  • Each building has a separate limited capacity

Main centre occupancy:

 

  • Unit E – No maximum
    • Opening Hours
      • ​Midweek 17:00 to 22:00
      • Weekends 10:00 to 20:00
    • Sign in at main reception as normal, then inform staff when you want to go to unit E so we can update our headcounts for each area
      • If you want to climb in the main centre after this you’ll need to queue (if required) at reception again so we can update the main centre capacity (it might be best to finish your session over there!)
    • Return to main reception to sign out as you leave (queuing not required for sign out)
       
  • Mini Works – Max 60 customers (includes supervising adults)
    • 1 hour 45 minute time slots, pre booked online. Supervising adults must book & Novices must be supervised by the adult named on the booking as per the standard conditions of use.
    • Drop ins allowed, but check in is much quicker with pre booking.  If no-one is pre booked for the last session (18:00-19:45 midweek, 15:45-17:15 weekends) we may close early, so entry is not guaranteed for drop ins after 18:45 midweek or 16:15 weekends.
    • No family ticket option
    •  
  • Shop – 1 customer at a time
    • Ask staff if you want to enter the shop and you must wear a face covering (if able to do so) and sanitise your hands first

 


 

Social Distancing

  • You must maintain a 2m distance from other centre users outside your own household (or household bubble where applicable) at all times
    • If you are concerned that another centre user keeps entering your space please inform a member of staff so they can have a polite word to reiterate social distancing etiquette
    • If an area of the wall is busy, please head to quieter area & come back to it when there is more space
  • Adhere to signage around the centres, including distance markers at queuing areas and room capacity notices
  • Receptions have safety screen to protect our staff – please don’t try to circumvent them

 


 

Hygiene measures

  • Hand hygiene – sanitise or wash your hands:
    • On arrival and leaving the centre
    • Before & after eating or drinking
    • Periodically through-out your session
    • Liquid chalk might help, but isn’t a substitute for hand sanitiser or soap
  • Face coverings:
    • Must be worn at all times in the centre unless:
      • Climbing in the matted climbing areas (they should be worn while resting / on the ground between climbs)
        • If you are just supervising novices you should wear a covering
      • Training in the matted training areas
      • You are exempt from wearing a face covering
        • List on gov.uk here
  • Please try to use contactless card payments
  • Bring your own water bottle (the water fountain will be out of use)
  • Clean signed training equipment before and after use with provided alcohol wipes
  • Dispose of all waste in the provided bins yourself & return used cups to the collection points at reception
  • We have scheduled regular cleaning of high contact areas throughout the day
  • We have also brought our out of hours cleaning in house to give us a greater degree of control and care over this
  • Our centres are well ventilated with numerous windows, and a large extraction system in the main (busiest) centre. Please do not close them!

 


 

Track and trace

  • As a leisure business we may be required to share occupant details with the government’s track and trace network in the event of confirmed cases of COVID-19 on our premises
  • This is a legal requirement for us as a business and as such does not require your consent under GDPR (our privacy policy which registering customers agree to includes sharing of data where we are legally required to do so)
  • If you are uncomfortable with the idea of your data being shared with track and trace if we are required to do so then please do not visit the centre at this time