Returns
If you're not happy with your product then please feel free to return it to us as we want you to be a happy customer. Pretty simple really.
We will either exchange the item or refund you unless it breaks any of the below rules:
- Clothing must be in a re-saleable condition (unworn, unsoiled)
- Footwear must not show any signs of wear
- DVDs must be returned in its original packaging
- It must be returned within 14 days of receipt of item
How to return or exchange an item
When returning an item for refund or exchange please use Royal Mail Recorded Delivery and retain the receipt with your tracking code in case it disappears in transit. We will refund you the cost of the postage once we receive the item back in stock.
If you purchase an item that is either a special offer / reduced / on sale and it doesn't quite work out the way you wanted it to, you can return it as usual but unfortunately you will have to pay for the postage yourself. We will however send any exchanged items back to you without charging you the postage.
If returning footwear, please, please, please do not use the box the shoes came in to write on / stick the address on etc... as we need this box for the next customer. Please use the bag it came in or something suitable.
Can I speak to someone about a return?
Yup, just give us a call on 0114 250 9990 and we will answer any questions.
Please note our opening hours (Mon-Fri 1200-2200, Sat/Sun 1000-2000). Or you can e-mail us at returns@climbingworks.com
Return Address
Returns The Climbing Works Unit B Centenary Works Little London Road Sheffield S8 OUJ
