Bug Drug
If you're not happy with your product then please feel free to return it to us as we want you to be a happy customer. Pretty simple really.
We will either exchange the item or refund you unless it breaks any of the below rules:
- Clothing must be in a re-saleable condition (unworn, unsoiled)
- Footwear must not show any signs of wear
- DVDs must be returned in their original packaging
- It must be returned within 14 days of receipt of item
How to return or exchange an item
When returning an item for refund or exchange please use Royal Mail Recorded Delivery and retain the receipt with your tracking code in case it disappears in transit. We will refund you the cost of the postage if the item we sent is not the item you bought (e.g. wrong size or colour) once we receive the original item back in stock.
We will unfortunately not refund any postage costs. We will however send any exchanged items back to you without charging you the postage.
Note: If returning footwear, please, please, please do not use the box the shoes came in to write on / stick the address on etc... as we need this box for the next customer. Please use the bag it came in or something suitable.
Can I speak to someone about a return?
Yup, just give us a call on 0114 250 9990 and we will answer any questions.
Please note our opening hours (Mon-Fri 1200-2200, Sat/Sun 1000-2000). Or you can e-mail us at returns@climbingworks.com
Return Address
Returns
The Climbing Works
Unit B Centenary Works
Little London Road
Sheffield
S8 OUJ
Shipping to UK and beyond
We aim to shape just about everywhere. If you're having issues finding your country in our lists please contact us
UK Shipping
We ship by weight. Below you will find some examples of costing of your order. If you're not sure about your shipping costs, please contact us
DVDs/Finger tape £1.00
T-Shirts / Hoody / Jeans £2.50
Larger Items £4.00
Fingerboards / Heavier items: £6.00
If your item is in stock, we will do our best to despatch your order the day you place it but in general you should expect delivery within 5 days. If you haven't received it within 5 days please contact us.
Your order will be sent Royal Mail first class. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address (eg work) when you place your order.
For items valued at £5.00 or less that will fit through a letterbox we offer you the option of using normal post so you don't have to sign for it. But please be aware that will be at your risk.
Overseas Order
Shipping costs to the EU (estimate)
DVDs/Finger tape £1.50
T-Shirts / Hoody / Jeans £4.00
Larger Items £6.50
Fingerboards / Heavier items: £20.00
Shipping costs to Worldwide (estimate)
DVDs/Finger tape £2.00
T-Shirts / Hoody / Jeans £6.00
Larger Items £10.00
Fingerboards / Heavier items: £30.00
Please note that for overseas orders we are only able to deliver to your billing address. All the prices on our website are in pounds sterling and are inclusive of UK VAT if applicable (eg guidebooks and magazines are exempt from VAT) If your order is being delivered to a country within the European Union then your bill will include UK VAT unless you are VAT registered (please contact us if this is the case)
If your order is being delivered outside the European Union then you will not be charged VAT, but you will need to pay your country's customs fees and import duties when you receive your package. All orders will incur VAT* if applicable unless the order has come from within the EU and the customer is VAT registered and has supplied a VAT number. *Except Jersey, Guernsey Alderney & Sark which are VAT Exempt and all orders from outside the EU.
About our stock
We try to make sure that our online stock information is accurate when you place your order, but as we don't (as yet) run a live stock update system, when stock gets low we can't promise we will have what you ordered.
We do update the stock availability on the site every day, so if your order is urgent then call us and we will let you know if we have it. Sometimes we'll just plain sell out and it takes a while to re-order. If you really, really want that item, get in touch and we'll try our best to find you one.
